Thank you for your purchase at 844-2-STONED.com. We value your patronage and understand that sometimes you may need to return a product. Below is our policy regarding returns and refunds for THC-A pre-rolls and t-shirts.
Return Policy
1. Return Period
You have 30 days from the date of purchase to return your THC-A pre-rolls or T-shirts. To qualify for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A receipt or proof of purchase is required for all returns.
2. Non-returnable Items
Due to the nature of our products, certain items are not eligible for return. These include:
3. Return Process
To begin the return process, please contact us at [Insert Contact Information] with your receipt or proof of purchase. We will provide instructions on how to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Policy
1. Approved Returns
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
2. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [Insert Contact Information].
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Insert Contact Information] for exchange instructions. We hope you understand our need to keep our products fresh and our customers satisfied. Thank you for choosing 844-2-STONED.com.
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